1. INFORMATION WE COLLECT

We collect information in three ways: (1) information you provide directly, (2) information we receive from third parties (e.g., MLS providers), and (3) information we collect automatically.

1.1 Information You Provide

This includes:

Account Information (name, email, phone, password)

Brokerage & Licensing Information (license number, brokerage affiliation, office address)

Client & Contact Records entered by you or your brokerage

Transaction Information (notes, tasks, communication logs)

Preferences & Settings

Support Requests

This information is required to deliver CRM functionality and satisfies our contractual obligations to brokerages and MLS partners.

1.2 MLS Data

We receive MLS data, including but not limited to:

Active, pending, and sold listings

Photos and media

Property attributes

Public records licensed by the MLS

Market analytics inputs

Agent production data

MLS data is governed by your MLS provider's Data License Agreement and must be used only for authorized purposes, including:

IDX

VOW

CRM tools

Comparative market analysis

Agent and brokerage analytics

Participant listings use

Other permitted uses explicitly approved by MLS Grid

MLS GRID DATA LICENSE AGREEMENT

We do not sell, redistribute, or publicly expose MLS data except where explicitly permitted by MLS rules and by your brokerage.

1.3 Information Collected Automatically

We collect usage data to improve performance and security:

IP address

Device and browser type

Login timestamps

Product feature usage

Clickstream actions

Crash logs and diagnostics

Cookies and session identifiers

This data helps us operate a secure and resilient SaaS platform.

2. HOW WE USE YOUR INFORMATION

We use your information strictly for legitimate business, operational, contractual, and compliance purposes.

2.1 Platform Operations

Maintaining and improving CRM features

Syncing MLS data into your account

Delivering communication tools, AI features, automation, analytics

Supporting brokerage oversight and compliance

2.2 Security & Compliance

Monitoring for unauthorized access

Protecting MLS data in accordance with Section V of the MLS Grid Agreement

Meeting security obligations, including breach notifications within contractual timelines

MLS GRID DATA LICENSE AGREEMENT

2.3 Communications

Account updates

System notifications

Support responses

Service announcements

We do not use MLS data for unsolicited communications.

2.4 Product Development & Analytics

We process anonymized, aggregated data to improve product performance. We do not publicly display or resell MLS metadata or derivative analytics unless explicitly allowed by MLS rules.

MLS GRID DATA LICENSE AGREEMENT

3. HOW WE SHARE INFORMATION

We do not sell personal information. We share data only as necessary to run the platform.

3.1 MLS Providers

To comply with MLS rules and auditing requirements, MLS partners may access:

Domain usage reports

System activity logs related to MLS data

Display compliance audits

MLS GRID DATA LICENSE AGREEMENT

3.2 Service Providers (Subprocessors)

This includes:

Hosting providers (e.g., Render, AWS, Supabase)

Email delivery services

Authentication providers

Analytics tools

Payment processors

All vendors are bound by confidentiality and data-protection agreements.

3.3 Brokerages

Brokers may access:

Agent accounts they sponsor

Client communication logs (if contractually required)

Listing performance, analytics, and transaction data

3.4 Legal & Compliance

We may disclose information if required:

To comply with law

To enforce our rights

To investigate fraud or security issues

To respond to lawful MLS inquiries

4. HOW WE PROTECT YOUR DATA

We implement administrative, technical, and physical safeguards including:

Encrypted data at rest and in transit

Access-controlled MLS data segregation

Multi-factor authentication options

Network firewalls and intrusion detection

Regular penetration testing

Least-privilege access policies

Secure development and code-review processes

Our obligations mirror those required in MLS Grid Section V(b) and Section IX.

MLS GRID DATA LICENSE AGREEMENT

5. AI FEATURES & DATA PROCESSING

Praedium CRM includes AI-powered tools for:

Property analysis

CMA generation

Lead scoring

Email drafting

Conversation summaries

AI Processing Rules

MLS data used in AI features is processed only for approved MLS purposes.

AI outputs based on MLS data are not publicly displayed unless compliant with MLS rules.

AI-generated CMA/report outputs are for internal or client-specific use only (not mass redistribution).

MLS GRID DATA LICENSE AGREEMENT

We do not use your MLS data to train external AI models.

6. YOUR RIGHTS

Depending on your location, you may have rights to:

Access your data

Update or correct information

Request deletion

Export data

Restrict certain processing

Withdraw consent (where applicable)

Requests can be made at support@praediumcrm.com.

7. DATA RETENTION

We retain data for as long as:

Your account is active

Required for MLS contractual obligations

Required by brokerage agreement

Required by law (e.g., financial regulations)

MLS data must be deleted upon termination in accordance with Section X(d) of the MLS Grid Agreement.

MLS GRID DATA LICENSE AGREEMENT

8. BREACH NOTIFICATION

If we discover unauthorized access to MLS data or personal information:

We will notify MLS Grid within 24 hours as required.

We will notify affected users as required under state or federal law.

We will cooperate fully with MLS and brokerage partners on mitigation and remediation.

MLS GRID DATA LICENSE AGREEMENT

9. CHILDREN'S PRIVACY

Our platform is intended for licensed real-estate professionals—not consumers or children. We do not knowingly collect information from anyone under 16.

10. INTERNATIONAL DATA TRANSFERS

If you access Praedium CRM from outside the United States, your data may be processed in the U.S. We maintain appropriate contractual and safeguard protections.

11. CHANGES TO THIS PRIVACY POLICY

We may update this policy to reflect operational, regulatory, or contractual changes. We will notify you of material changes via email or platform alert.

12. CONTACT US

Praedium CRM

Email: support@praediumcrm.com